jessie@fractional-cmo.com

Technology has fundamentally shifted pharmacy practices. Today, pharmacists are clinical consultants, patient advocates, and medication therapy experts who use advanced technology to deliver care far beyond traditional pharmacy boundaries. While that technology offers tremendous opportunities, implementation requires an understanding of how these tools can be integrated into current workflows. Modern medication management technology expands pharmacists' services while maintaining the human connection that remains the heart of quality healthcare.

Cybersecurity has become one of the greatest concerns in today's interconnected healthcare landscape. Pharmacies handle some of the most sensitive information in healthcare, and their handling of personal health records and controlled substance inventories makes them prime targets for cyber criminals.

Long-term health care facilities face mounting pressure to deliver quality patient care seamlessly while managing complex operational demands. The introduction of technology has made this goal easier, but it's not the only important key to creating a successful long-term facility. That's where interoperability becomes crucial. It's about transforming long-term care facilities into integrated systems. Interoperability is the foundation that enables healthcare facilities to communicate, share data, and function as a unified ecosystem. For long-term care facilities, this connectivity can make the difference between fragmented care and truly connected and coordinated patient management.

PHOENIX, AZ – June 17, 2025 - Phoenix, a Bergmann Group company, is proud to announce the achievement of SOC 2 Type 2 compliance in accordance with the American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations, also known as SSAE 18. This certification with an unqualified opinion validates our commitment to enterprise-level security for customer data and marks a significant milestone in our journey to provide the highest level of security and trust to our clients.

Medication errors are among the most devastating problems within a hospital’s budget. It could mean extended stays, additional treatments, and potential liability claims. Considering the difficulties, it’s clear why making data-driven pharmacy management is imperative to both patient safety and budget constraints.

It's no secret that technological advancement is reshaping healthcare. Pharmacy technicians are at a pivotal intersection of tradition and innovation. Integrating automation and AI in pharmacy settings is changing workflows and transforming the role of pharmacy technicians. Often, that means evolving challenges for essential healthcare professionals. But this unique time also means more opportunities than ever.

Discover how AI transforms pharmacies with advanced medication management, real-time monitoring, and predictive analytics. Learn how it supports healthcare professionals, boosts efficiency, and enhances patient care—without replacing jobs.

As the year comes to a close, we want to extend our heartfelt gratitude to our clients, team, and partners for your continued support and invaluable feedback. This year has been one of growth, success, and new opportunities to enhance our ability to help you provide outstanding service to your clients.

You already know that our medication management solutions are the best on the market, but maybe you don’t know one of the secrets to our success. We think it’s a pretty important aspect of our business, as it contributes to how we go about our day-to-day operations and how we view our valued customers. In this newsletter, you’ll find out another reason why Phoenix LTC continues to grow, and our customer service and tech support teams are tops in the industry. Also, there are some extra advantages you’ll enjoy when you partner with a company like ours. Be sure to check out the section about our eLOCK carts, too, and learn some of the considerations to keep in mind when looking into adding them to your cart fleet.

Our medication management solutions serve many different markets — from skilled nursing to independent living. We are now one of the most prominent providers of premier medication management solutions in North America! In the following article, we are sharing a few facts about Phoenix that you might not have known. Please continue reading to learn why pharmacies all over North America love partnering with us.