We Are Family!
You already know that our medication management solutions are the best on the market, but maybe you don’t know one of the secrets to our success. We think it’s a pretty important aspect of our business, as it contributes to how we go about our day-to-day operations and how we view our valued customers. In this newsletter, you’ll find out another reason why Phoenix LTC continues to grow, and our customer service and tech support teams are tops in the industry. Also, there are some extra advantages you’ll enjoy when you partner with a company like ours. Be sure to check out the section about our eLOCK carts, too, and learn some of the considerations to keep in mind when looking into adding them to your cart fleet.
As always, we appreciate your continued support and valuable feedback about our medication management solutions!
A Family-Owned Business
Phoenix LTC provides innovative, cost-effective, durable, and fit-for-purpose medication management solutions that improve the overall patient and healthcare professional medication experience. Created in 2010 and based in the United States, our company is a regarded brand in the Long-Term Care marketplace. We have flourished into a major force in the medication management solutions industry by listening to our customers and continuously developing our product offerings.
Phoenix is also proud to be a family-owned business with big-company partnering and a small-company atmosphere. Creating long-term relationships with both our customers and team members is a top priority. One way we accomplish this is by providing you, our customers, with the fastest support and answers to questions from associates that know you by name.
In addition to offering the best medication management solutions in the industry, we are committed to:
- Team members who are highly trained, including specialized support staff.
- In-the-field sales and support which is attentive to your needs.
- Never outsourcing or contracting offshore technical staff.
- Our techs being available by phone 24/7/365 to assist you night and day, weekends and holidays!
Look no further than Phoenix LTC for the highest quality medication management solutions and best value for your investment. We are also known for having the most devoted team members, and both our customers and staff appreciate our small-company atmosphere while benefitting greatly from our big-company partnering. We have set the new standard of excellence in the medication management solutions industry!
Electronic Locks Carts from Phoenix
If you answer “yes” to one or more of the following questions, you should consider eLOCK carts when choosing you cart features:
- Do you need to restrict cart access?
- Do you need to show tamper evidence when a cart or drawer is accessed?
- Do you need the cart to automatically relock after a certain period of time?
- Do you need to be able to track cart access and/or download detailed “Audit Reports”?
The new Phoenix Electronic Locks (eLOCKs) are programmed with the ability to adjust the auto relock timer using the keypad on the cart!
One of the primary benefits of Phoenix’s eLOCKs is the ability to have the cart re-lock itself after a predetermined amount of time, which allows clinicians to focus on patient care as opposed to remembering to lock their cart after use.
Our electronic locks are pre-programmed from the factory to re-lock after 10 minutes, as a default. However, re-lock timers can be adjusted to any interval, from one second to infinitely, simply by using the keypad on the cart – No need to adjust re-lock times on a laptop using the LockManager software! Being able to make timer adjustments at the cart adds a new level of convenience for clinicians!
Read What Customers Are Saying
Why Should You Favor Working With Family-Owned Businesses?
With a world of options when it comes to which companies you do business with, there are several advantages to working with those that are family-owned.
Increased Stability
If you’ve ever worked with a family-owned business before, you might have noticed that more often than not, several of the employees and the management are relatives. This fact usually results in more stable leadership over the years, because management often stays on until there is a personal reason for them to vacate the position (such as retirement, illness, or handing over the reins to the younger generation).
Not Just Committed to the Family
There’s a reason these companies are referred to as “the family business”, and it’s not just for the obvious reason. Relatives who work together in a firm they own are devoted to both the family and the business staying strong. There is greater accountability when the family name goes with every aspect of operations, from networking for new clients to providing customer support after the sale.
Flexibility and Getting It Done
Even though each employee in a family-owned business has their responsibilities, it’s very common for everyone to have a functional understanding of the jobs others do. This is quite an advantage, because it allows relatives to step into roles they don’t normally do, allowing the business to be less susceptible to issues that can arise when someone calls in sick or takes vacation. Customer support, for example, is less likely to be negatively affected when unexpected or longer-term absences occur.
Planning Well Into the Future
Quarterly goals are common for the more corporate-owned companies, while family-owned firms make plans for the next many years or sometimes decades. Doing so fosters a clearer strategy for the business and decision making that always aims for stability in the very long term.
Costs Not Necessarily Passed On To You
Difficulties in the economy often leads to corporate-owned businesses passing costs on down the line, but family-owned businesses are more likely to add finances to the company because they consider legacy. A board meeting of the family members, when compared to a board meeting of unrelated people, leads to more willingness for personal sacrifice for the long-term longevity of the firm (which could include foregoing some of their salary, investing personally, or skipping dividends for a period of time).
Hoshi Ryokan, which opened in 718, is a Japanese inn that for 46 generations has been operated by the same family. Can you imagine the depth of knowledge and understanding of the hospitality industry that the family has gained and passed on through each generation? While Phoenix has not been around for that many years, we’ve been family-owned for enough years to pass on the advantages of our situation to our valued customers. We love working with all of you, and consider you part of our family!
Our medication management solutions, our staff, and our 24/7/365 urgent support team are here to make your experience extraordinary, safe, and smooth
